I have forgotten/blocked my Password. What should I do?

In case you have entered multiple consecutive times an invalid password your subscription is automatically locked for protection purposes.
You can recover your User name and Password by contacting us on 8000 3333 (domestic, toll free phone calls) or on +357 22888610 (international phone calls) or on esupport@alphabank.com.cy (email). All support channels are available between Monday-Thursday from 7:30am to 3:00pm and from 7:30am to 2:30pm on Friday (except weekends and Bank holidays).
Alternatively, you can visit any Alpha Bank Branch to obtain a new Password.

Problems while using Alpha 360Web?

Alpha 360 Web fully supports Microsoft Edge, Mozilla Firefox, Google Chrome, Safari web browsers with 256-bit Data Encryption. Although other web browsers might also be compatible, the Alpha Bank Ltd strongly recommends the usage of above web browsers. To avoid unexpected compatibility problems, Alpha Bank strongly recommends the frequent upgrade of your web browser and operating system with the latest security or other critical updates suggested by your software vendors.

How do I subscribe?

Individuals not yet registered to Alpha 360 can now register from the Alpha 360 Mobile app, without visiting their service branch! Learn More
Companies not yet registered to Alpha 360 can get the official application form through any Alpha Bank Branch or from their designated bank representatives.

• Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
• Select access codes that are not easily guessed and are not being used on other systems and services.
• Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
• Log in to Alpha 360 Web only via the official website of Alpha Bank (http://www.alphabank.com.cy/) and never via other links appearing on other websites, search engines or e-mail messages.
• Verify the validity of the Alpha 360 Web page and the security certificate by clicking on the lock icon in the address bar of the browser.
• Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
• Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
• Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
• Find here more tips and instruction for your transactions’ protection.